Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
{"xsrfToken":"e3b5c142692ed69513a1aae6374332be9134adee_lout","branding":{"id":"69","key":"sup","name":"ISO OS Support | AuditOne","portalBaseUrl":"/servicedesk/customer/portal/69","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/69/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#0280c7","headerLinkHoverBGColor":"#0280c7","headerBadgeColor":"#0280c7"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/ff5ecfd0-c81d-48fb-8e8d-6f021f75857d/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzZWMyYWFjOS05ZDA2LTRiYTYtOWE3Zi04ZTYxNzcxZWQzNjMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmZmNWVjZmQwLWM4MWQtNDhmYi04ZThkLTZmMDIxZjc1ODU3ZCI6WyJyZWFkIl19LCJleHAiOjE3ODM5MzQzMDcsIm5iZiI6MTc4MzkzMzcwN30.wyau4SpFUGPBOnIAARflJrlOl7__zmj59PwKMBIQqYg&client=3ec2aac9-9d06-4ba6-9a7f-8e61771ed363&mode=fit","logoId":"ff5ecfd0-c81d-48fb-8e8d-6f021f75857d","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#5193ff","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file//image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzZWMyYWFjOS05ZDA2LTRiYTYtOWE3Zi04ZTYxNzcxZWQzNjMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOiI6WyJyZWFkIl19LCJleHAiOjE3ODM5MzQzMDcsIm5iZiI6MTc4MzkzMzcwN30.gNEyIKo9T7VfG5MP3jVmxg5iixmOPp7JbJB5nlgIFjk&client=3ec2aac9-9d06-4ba6-9a7f-8e61771ed363&height=300&mode=fit","bannerMediaApiFileId":"","useDefaultBanner":true,"isBannerAvailable":true,"topBarColor":"#dfdfdf","topBarTextColor":"#ffffff","hasTopBarBeenSplit":true},"portal":{"id":"69","key":"sup","projectId":10427,"serviceDeskId":69,"name":"ISO OS Support | AuditOne","description":"<p>Welcome! You can raise a request for Support using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/69","onlyPortal":false,"reqTypes":[{"id":"112","name":"Other requests","descriptionHtml":"","callToAction":"Other requests","introHtml":"<p>Anything else that you need from us.</p>","icon":10540,"iconUrl":"https://auditone-io.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10540","groups":[74],"key":""},{"id":"108","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10545,"iconUrl":"https://auditone-io.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[74],"key":""},{"id":"111","name":"Request a change/adjustment","descriptionHtml":"","callToAction":"Request a change/adjustment","introHtml":"<p>Need to make changes or improvements to existing work? Submit a request here.</p>","icon":10532,"iconUrl":"https://auditone-io.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10532","groups":[74],"key":""},{"id":"101","name":"Request a new account","descriptionHtml":"","callToAction":"Request a new account","introHtml":"<p>Request a new account for a system.</p>","icon":10517,"iconUrl":"https://auditone-io.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[74],"key":""},{"id":"109","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10535,"iconUrl":"https://auditone-io.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[74],"key":""},{"id":"110","name":"Urgent sales issues","descriptionHtml":"","callToAction":"Urgent sales issues","introHtml":"<p>Tell us about the problems you are experiencing.</p>","icon":10536,"iconUrl":"https://auditone-io.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[74],"key":""},{"id":"103","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://auditone-io.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"104","name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","introHtml":"<p>Let us know if something isn't working properly and we'll aim to get it back up and running quickly.</p>","icon":10521,"iconUrl":"https://auditone-io.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[],"key":""},{"id":"105","name":"Report broken hardware","descriptionHtml":"","callToAction":"Report broken hardware","introHtml":"<p>Report hardware that might be faulty or broken e.g. a broken computer screen or a damaged server.</p>","icon":10512,"iconUrl":"https://auditone-io.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","groups":[],"key":""}],"reqGroups":[{"id":74,"name":"Common Requests"}],"orderMapping":{"74":[110,108,111,109,101,112],"76":[101],"77":[104],"78":[104,105],"75":[105]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"f5f41557-d2c4-39d5-b11c-a314bcc6e93c","appLinkName":"","appLinkUrl":"","spaceKey":"ISO","spaceName":"ISO OS","spaceUrl":"","isServer":false},"labels":[],"projectKey":"SUP","serviceDeskId":69,"kbLinkDomainURLs":["https://auditone-io.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":69,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzZWMyYWFjOS05ZDA2LTRiYTYtOWE3Zi04ZTYxNzcxZWQzNjMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLTYxNTg3OTQwNCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl19LCJleHAiOjE3ODM5MzQ5MDcsIm5iZiI6MTc4MzkzMzcwNywiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.pdFDhcRHMBazVdN3dNZlzjN28SOqWYjWNL7hluum7Q8","targetCollection":"upload-user-collection-615879404","endpointUrl":"https://api.media.atlassian.com","clientId":"3ec2aac9-9d06-4ba6-9a7f-8e61771ed363","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"sharedPortal":{"name":"Help Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://auditone-io.atlassian.net/wiki","kbLinkDomainURLs":["https://auditone-io.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}